Refund and Returns Policy

Scope

Because we sell perishable goods, returns are limited and time-sensitive.

Reporting Issues

If goods arrive damaged, spoiled, or not as described, you must contact us within 24 hours of delivery with:

• Order number
• Photos or video evidence

Eligible Claims

We will consider returns if:

• Products are delivered in a compromised condition
• Incorrect items were dispatched

Remedies

At our discretion, we may offer:

• Replacement produce
• Partial refund
• Credit note towards future orders

Exclusions

We cannot accept returns if:

• Claims are made after 24 hours
• Improper storage or handling after delivery has occurred
• The condition of goods cannot be verified

Process

To file a claim:

1. Email info@smgfarmfresh.co.uk within 24 hours
2. Provide evidence and order details
3. Our team will respond within 2 business days